Refund policy

This Return & Refund Policy applies to all orders placed within the United States. It is intended to provide clear information about returns, refunds, and related procedures. By placing an order on this website, you agree to the terms outlined below.

Important Return Information

  • Return period: 30 days from delivery

  • Refund time: within 10 business days after inspection

  • Return shipping costs: Free

  • Return shipping label: Included in the package

  • Restocking fees: none

  • Exchanges: not offered

Return Period & Conditions

You may return your order within 30 days of delivery.

Returned items must be:

  • Unused, unworn, and unwashed

  • In their original condition

  • In the original packaging with all tags attached

For hygiene and safety reasons, we are unable to accept returns for underwear, swimwear, or items showing signs of wear or use.

How to Make a Return

To initiate a return, please follow these steps:

  1. Contact us
    Send an email to info@fashion-viva.com to request a return and receive further instructions, including the return address.

  2. Prepare your return
    Pack the items securely, preferably in the original packaging.

  3. Send the return
    Use a reliable and trackable shipping method. Please keep your tracking information until we confirm receipt of your return.

  4. Inspection & refund
    Once we have received and inspected your return, your refund will be processed.

Refunds

Refunds are processed within 10 business days after the returned items have been received and inspected.

Once your refund is approved, you will receive a confirmation email, and the amount will be credited back to your original payment method.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different size or item, please return your original order within the return period and place a new order separately.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 30 days of delivery and include:

  • Your order number

  • One or more clear photos of the item

  • A short description of the issue

In these cases, we will review your request and offer a replacement or a full refund.

Contact & Company Information

Phone: +31 6 30173719
Email: info@fashion-viva.com
Address: Kapelweg 67, 5521 JH, Eersel, North Brabant, Netherlands

Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM

Company Information:
Company Name: Fashion-Viva
Company Registration Number: 80326986
VAT Number: NL003423492B16