FAQ

Payments

Which payment methods do you accept?
We accept the following payment methods:

Visa
Mastercard
American Express
Maestro
Apple Pay

All payments are processed securely through our certified payment providers.
We do not store or have access to your full payment information.

Currency

In which currency are the prices displayed?
All prices on our website are displayed in US Dollars (USD).

Order Processing Time

How long does order processing take?

Order cut-off time:
12:00 AM (Monday to Friday) (GMT-05:00) Eastern Standard Time (New York)

Processing time:
1 business days (Monday to Friday)

Orders placed after 12:00 AM or during weekends and public holidays will be processed the next business day.

Shipping

Is shipping free?
Yes, we offer free standard shipping on all orders within the United States.
No minimum order value is required.

How long does delivery take?

Shipping time:
1–9 business days (Monday to Friday)

Estimated total delivery time (processing + shipping):
Approximately 2–10 business days

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email including your tracking number.

Tracking

How can I track my order?
After your order has been shipped, you will receive an email with your tracking number and a tracking link.

You can also track your order at any time via the “Track My Order” option in the menu on our website.

If your tracking information does not update within 48 hours, please contact our support team at:
info@fashion-viva.com

Sizing

How do I choose the right size?
If you are between two sizes or unsure, we recommend choosing the larger size.

If you need assistance with sizing, feel free to contact our support team before placing your order.

Changes & Cancellations

Can I change or cancel my order?
You may cancel your order free of charge as long as it has not yet been shipped.

Orders are usually shipped within 1 business days (Monday to Friday)
Once an order has been shipped, it can no longer be cancelled.

To request a cancellation, please contact us as soon as possible with your order number at:
info@fashion-viva.com

If the order has already been shipped, you may return the item after delivery in accordance with our Return Policy.

Returns & Refunds

How long is the return period?
You may return your order within 30 days of delivery.

Returned items must be:

Unused, unworn, and unwashed
In their original packaging with all tags attached

For hygiene and safety reasons, we are unable to accept returns for underwear, swimwear, or items showing signs of wear or use.

For full instructions, please refer to our Return & Refund Policy.

When will I receive my refund?
After we receive and inspect your return, the refund will be processed within 10 business days.

Damaged / Incorrect Items

What if my item is damaged, defective, or incorrect?
If you receive an incorrect, damaged, or defective item, please contact us within 30 days of delivery and include:

Your order number
One or more clear photos of the item
A short description of the issue

Email: info@fashion-viva.com

We will review your request and offer a replacement or a full refund.
In these cases, we will cover the return shipping costs.

Delays & Missing Orders

What should I do if my order is delayed or missing?
Orders are expected to arrive within a maximum of 10 business days.

If your order has not arrived within this timeframe, please allow up to 3 additional business days, as minor delays may occur during transit.

If your package still has not arrived after this period, please contact us at:
info@fashion-viva.com

We will investigate the shipment with the carrier and provide an update as soon as possible.

Contact & Support

Phone: +31 6 30173719
Email: info@fashion-viva.com
Address: Kapelweg 67, 5521 JH, Eersel, North Brabant, Netherlands

Support Hours

Monday to Friday: 09:00 AM to 5:00 PM

Account

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